Orders and payment
Questions about checkout, receipts, failed payments, refunds, or changing an order after purchase.
Nidobook support
We'll help you keep the story moving.
Email us for help with an order, a book in progress, printing, shipping, refunds, or privacy questions. A real person reviews support requests before anything sensitive is changed.
Book creation
Help with the questionnaire, character details, preview approval, or making sure the story feels right.
Printing and shipping
Support for hardcover orders, shipping addresses, delivery timing, damaged books, or print issues.
Privacy and photos
We never ask for a child's photo. Family reference photos stay private and are deleted 90 days after your order ships.
Before you email
Please include the details that help us find your order.
- • The email address used at checkout.
- • Your order number or Stripe receipt number, if you have one.
- • A short description of what happened and what you expected.
- • Never send full card numbers, passwords, or photos of children by email.
Response time
During early launch, we aim to reply within one business day. Urgent payment, privacy, or print fulfillment issues are reviewed first.